Terms & Conditions
How are items packaged?
This document is an electronic record in terms of Information Technology Act, 2000
and rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000.
This electronic record is generated by a computer system and does not require any
physical or digital signatures. This document is published in accordance with the
the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines)
Rules, 2011 that require publishing the rules and regulations, privacy policy and
user agreement for access or usage of www.narmadamart.com website.
User Agreement
Amendment:
Eligibility
Registration and Communication
Payment on Billingshall mean
a Transaction where the payment for the items purchased is paid through the (i)
Online Facility or (ii) the buyer (if permitted by the relevant seller) has opted
to deposit the Transaction Price in the bank account of the Company by way of cash,
cheque, demand draft or any other mode of payment and such payment of the Transaction
Price is credited to the bank account of the Company within [3] days of booking
the Transaction.
Payment on Delivery shall mean
a Transaction where the payment for the items is collected from the buyer by the
Logistics Partner at the time of delivering the goods. In this case, the Buyer shall
only make payment in cash and no other mode of payment will be accepted. However,
this facility is available only in limited cities in India and the Company in its
sole discretion and without notice, reserves the right to add or withdraw the cities
in which such option may be available. This facility shall not be available for
Delivery of items outside India.
Delivery / Delivered means
physical delivery of the items to the buyer (for which a Transaction Price has been
paid by the buyer by Payment on Billing or the buyer has opted for Payment on Delivery,
or such other mode of payment approved by the Company) by the seller through a reputed
courier service or by the Logistics Partner at the address communicated by the buyer
on the Website.
Dispatch/ Dispatched shall
mean that the items (for which a Transaction Price has been paid by the buyer by
Payment on Billing or the buyer has opted for Payment on Delivery, or such other
mode of payment approved by the Company) have been dispatched by the seller through
a reputed courier service or by the Logistics Partner at the address communicated
by the buyer on the Website.
Dispatch Details means the
true, accurate and valid data, information, details or documents as specified by
the Company from time to time, which the seller/ Logistics Partner is obligated
to provide to the Company [on the Website] as proof that the item has been Dispatched
and/or Delivered, as the case maybe.
Informationmeans and shall
include any confidential and/or personally identifiable information or other information
provided to the Company or other Users of the Website at the time of registration
with the Website, buying or listing process or through any email feature and shall
include without limitation your name, email address, billing/shipping address, phone
number and banking / financial information.
Issuing Bank in respect of
a buyer, means any bank that has issued a Valid Card (credit/ debit/ cash card)
to the buyer or the branch of a bank which maintains a Valid Bank Account in the
name of buyer; with which the buyer makes payment of the Transaction Price. [Currently,
VillaPay Facility supports online bank transfers from the banks that are available
while selecting the VillaPay Facility as the payment method. The Company may add
or remove or suspend any one or more banks directly or through any payment gateway
facilitators, and such change shall come into effect upon the same being posted
on the Website.]
Logistics Partner shall mean
reputable logistics and courier company(s) appointed by the Company that will provide
various services of collection and delivery of items, collection of the Transaction
Price from the buyer in case of Payment on Delivery Transactions or such other services
that the Company may require.
Transaction means every electronically
generated valid purchase order placed by the Buyer for purchasing the items listed
by the Seller on the Website.
Transaction Price means the
price to be paid for the items to be purchased by the buyer for every Transaction
and which price shall include, if applicable, the shipping charges, insurance charges
and all other taxes, duties, costs, charges and expenses in respect thereof as charged
by the seller.
Valid Card means any valid
credit card/ valid debit card/ valid cash card or any other card of whatsoever nature
issued by Visa or MasterCard and/or by any Issuing Bank or any institution designated
to issue such cards and lawfully owned by the User of the card at the time of the
Transaction as well as at the time of Refund, if any.
Valid Bank Account shall mean
a valid and operational bank account in the name of the User of which the User is
the rightful and legal owner having the ability to issue cheques/ demand drafts
and make deposits, which in respect of the buyer shall be referred to as the
Buyer Bank Account
and in respect
of the Seller be referred to as the
Seller Bank
Account.
[Both the Buyer Bank Account and Seller Bank Account
are required to be with a branch of a nationalized bank as per applicable Indian
laws or other banks which are registered with or approved by Reserve Bank of India
and such branch and/or account of the Buyer and Seller supports Reserve Bank of
India’s electronic / online banking system including, without limitation, National
Electronic Funds Transfer (NEFT) and/or Real Time Gross Settlement (RTGS)].
VillaPay Facility means the
automated electronic payment or collection and remittance facility provided by the
Company to Buyers and Sellers to facilitate purchase and sale of items and making
payments there for on the Website directly through banks or financial institution
infrastructure or indirectly through payment gateway facility providers or through
any such facility authorized by the Reserve Bank of India to provide enabling support
facility for collection and remittance of payment. [Currently, VillaPay Facility
supports online bank transfers from the banks that are available while selecting
the VillaPay Facility as the payment method. The Company may add or remove or suspend
any one or more banks directly or through any payment gateway facilitators, and
such change shall come into effect upon the same being posted on the Website.]
If you represent and are registering as a business entity, by accepting the User
Agreement you represent that such entity has sufficient authority under applicable
law to enter into the User Agreement and you are duly authorized by the business
entity to accept this User Agreement and you have the authority to bind that business
entity to this User Agreement.
Seller Registration: To be
eligible to sell items on the Website, the User is required to separately register
with the VillaPay Facility at the VillaPay Seller Registration page on the Website.
The seller shall provide complete details of the Seller Bank Account as a part of
the VillaPay Seller Registration or at a later date in lieu of or in addition to
the original Seller’s Bank Account.
Buyer Registration: Other than
being a User, there is no separate registration requirement for buyers. The VillaPay
Facility is available to Buyers who hold a Valid Card or Valid Bank Account.
Electronic Communication: You
agree to keep yourself updated with all data, information and communication pertaining
to you made available on the Website by the Company. You further agree that your
use of the Website or provision of any data or information including any correspondence
(by email or otherwise) to or by the Company is through electronic records and you
consent to receive communication from the Company via electronic records which will
be deemed adequate service of notice/ electronic record.
Terms of Use
You understand and agree that the Company and the Website merely provide hosting
services to its Users who access the Website for purchase and sale of unique Indian
products (that are permitted to be bought and sold under applicable law). All items
advertised and/or listed on the Website and the contents therein are advertised
and listed by Users and are third party purchasers and/or sellers as the case may
be. You also give permission to the Website and the Company to store details and
records of your usage of the Website indefinitely. However, this does not constitute
any obligation on the part of the Company or the Website to do so.
Currently the membership on the Website is free and the Company does not levy any
charges/fees for browsing or buying on the Website. However, for the purposes of
listing any item on the Website to be sold or availing other services provided by
the Company through the Website such as packing, warehousing, courier etc., the
Seller will be charged fees as provided in the Facility Charges Policy incorporated
herein by reference. The Company reserves the right to introduce new services or
modify the existing services provided on the Website. Additionally, the Company
at its sole discretion may introduce fees for the new services provided or amend/
introduce fees for the existing services, as the case may be. Changes to the User
Agreement or any of the rules and policies of the Company shall be posted on the
Website and such changes shall automatically become effective immediately after
they are posted on the Website.
All fees/ charges shall be quoted in Indian Rupees and shall be payable to Kribha
Handicrafts Private Limited within such time as specified in the invoice. You are
responsible for paying all charges/ fees associated with the use of the Website
and shall be liable to pay any and all applicable taxes, charges, cesses etc. which
may be levied. In case of any non- payment, the Company reserves the right to issue
a warning or temporarily/ indefinitely suspend or terminate your membership with
the Website and disallow access to the Website. The Company also reserves the right
to take any legal action against you in case of any non- payment of charges/fees
to the Company.
If you purchase anything on the Website, you agree to also comply with the terms
and conditions set out in the Policy for Buyers incorporated herein by reference.
If you propose to sell anything on the Website, you agree to also comply with the
terms and conditions set out in the Policy for Sellers incorporated herein by reference.
The Company offers listing, packing, courier, warehousing, design and other value
added services (Craftsvilla Logistics) to the sellers and sellers who opt to avail
any of the Craftsvilla Logistics services agree to comply with the terms and conditions
set out in Policy for Craftsvilla Logistics incorporated herein by reference. The
sellers will be charged for such services availed from Craftsvilla Logistics in
accordance with the Facility Charges Policy.
You agree that the Company may appoint any third party service provider, including
but not restricted to one or more of the Company's affiliate to provide backend
operations and support as instructed by the Company from time to time including
but not limited to collection, processing and remittance of the Transaction Price
using the existing authorized banking infrastructure to provide enabling support
facility for collection and remittance of payment including but not limited to the
Logistics Partner.
The Company neither originates nor transmits any communication/ information on behalf
of any User nor does it modify the contents of any communication transmitted. The
Company has no control over third parties and contents generated by the Users on
the Website.
Any information provided by you to the Company or submit on the Website or provide
or display to other Users of the Website in the registration, buying or listing
process, in the feedback area or through any e-mail communication is solely your
responsibility and the Company or the Website merely is a platform where such information
is distributed, published, displayed or used by Users. The Company or the Website
is not liable for accuracy, appropriateness or legality of such information.
User Obligations
All contractual terms of the manner and terms and conditions of delivery, payment,
insurance etc. between the buyer and the seller shall be independently agreed with
the other users of the Website that you may transact with. You will treat the Website
as a mere passive conduit which is used as a platform by Users to create listings
or provide information for the purpose of selling their items so that such information
can be discovered and read by other Users of the Website who may wish to purchase
such items from other Users or provide feedback on items they have purchased or
sellers who have sold any item to them. You agree and undertake not to host, display,
upload, modify, publish, transmit, update or share any information or list any information
or item that:
o belongs to another person and to which You do not have any right to;
o is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic,
pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically
objectionable, disparaging, relating or encouraging money laundering or gambling,
or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully
harassing including but not limited to "indecent representation of women" within
the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
o harm minors in any way;
o infringes any patent, trademark, copyright or other proprietary rights or third
party’s trade secrets or rights of publicity or privacy or shall not be fraudulent
or involve the sale of counterfeit or stolen items;
o violates any law for the time being in force; o deceives or misleads the addressee/
users about the origin of such messages or communicates any information which is
grossly offensive or menacing in nature;
o impersonate another person or use an anonymous proxy;
o contains software viruses or any other computer code, files or programs designed
to interrupt, destroy or limit the functionality of any computer resource; or contains
any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer
programming routines that may damage, detrimentally interfere with, diminish value
of, surreptitiously intercept or expropriate any system, data or personal information;
o threatens the unity, integrity, defence, security or sovereignty of India, friendly
relations with foreign states, or public order or causes incitement to the commission
of any cognizable offence or prevents investigation of any offence or is insulting
any other nation;
o shall not be false, inaccurate or misleading;
o shall not, directly or indirectly, offer, attempt to offer, trade or attempt to
trade in any item, the dealing of which is prohibited or restricted in any manner
under the provisions of any applicable law, rule, regulation or guideline for the
time being in force;
o may give rise to liability on part of the Website or the Company or cause any
hindrance (in whole or in part) with respect to the services of ISPs or other suppliers
of the Website or the Company; and
o link directly or indirectly to or include descriptions of items that are (i) prohibited
under the User Agreement or any other applicable law for the time being in force
including but not limited to the Drugs and Cosmetics Act, 1940, the Drugs And Magic
Remedies (Objectionable Advertisements) Act, 1954, the Indian Penal Code, 1860,
Information Technology Act 2000 as amended time to time and rules there under or
(ii) are at the same time listed for sale on a web site other than the Website.
You shall not promote any website or webpage or link on the Website.
In case of any violation of the above provisions, the Company has the right to immediately
terminate the access or usage rights of the user to the Website without any notice
and any such violative information that is displayed or submitted on the Website
can be removed immediately and completely.
You shall be responsible for keeping backup versions of the information and data
provided by you. You hereby agree that you will not expect the Website to restore
or keep back up of your information and data and not hold the Website or the Company
accountable for any loss of data in any circumstances.
You shall not, either alone or in conjunction with other users, manipulate or attempt
to manipulate the prices of any item being sold or purchased on the Website. You
will also refrain from accessing information or databases in an unauthorized manner
from the Website or servers where information or databases are kept.
You shall not attempt to or circumvent or manipulate any of the obligations conferred
on you by this User Agreement. If such attempt is discovered, it will constitute
sufficient ground for termination of access to the Website and also for taking appropriate
legal action.
In case of any transaction or attempted transaction pertaining to any item listed
on the Website which is violative of this User Agreement or applicable laws comes
to your knowledge, you shall forthwith take all steps to inform the Company of such
violation at customercare@craftsvilla.com.
If you choose to provide feedback on the Website which is visible to other
users, you shall exercise due care while making comments and not make any comments
that are not factual in nature and shall not post defamatory or illegal or offensive/
obscene contents.
You undertake not to disclose or distribute any other User's Information to a third
party, or use the Information for any unauthorized purpose including for the purposes
of marketing unless you have obtained the User's express consent to do so.
You shall not place any advertisements on the Website in any manner. Further, you
shall not use the Website to promote your own or any other persons business or interests
on the Website except for providing description on a listing for a specific item,
unless permitted by the Company in writing.
You shall not attempt to 'double dip' during the course of a dispute by receiving
or attempting to receive funds from the Company and/or its service providers and/or
the buyer or seller as the case maybe.